Corrective Action for the Software Industry Review

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(More customer reviews)Corrective Action for the Software Industry is the latest in Denise Robitaille's series of short, simple, and straightforward how-to-manage-quality books. This is the first of the books that focuses on applying quality practices to a specific industry; and accordingly Denise is joined by her first co-author, Johanna Rothman, who is prominent in the software industry.
About two-thirds of software effort is spent on maintenance, mainly correcting products after they've been implemented. Ironically, although the software industry frequently indulges in [equally frequently disappointing] costly new large-scale initiatives and tools aimed at home-run performance improvements, the industry seldom devotes much effort to correcting the actual causes of the specific product problem symptoms it keeps fixing.
The great strength of this book is that it alerts software folks to the need to go beyond mere remediation fixes of the immediate problem and also take corrective actions to prevent the same type of problem from occurring again. Both the product itself and the processes producing it are candidates for corrective action.
The book describes seven corrective action steps, including not only verifying the implementation but also verifying the action's effectiveness (which too often is neglected). I fear many in software may resist the book's emphasis on formal procedures and documentation, although the approach is proven and widely accepted in other industries.

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Many people are confused about corrective action. They know it's a requirement for compliance to standards such as ISO 9001. In some cases, the mandate is imposed by customers or regulatory agencies. Compounding this misunderstanding is that much of what has been written about the corrective action process is targeted toward manufacturing organizations, with the predictable references to tooling, production equipment, inspection of materials, storage issues, component design and the like. For software organizations, the product is intangible, and the processes may be electronically defined, derived, and controlled. Corrective action and the manner in which it is implemented needs to be explained specifically for software, both in language and supporting documentation. This practical handbook discusses the hows and whys of corrective action, with a particular focus on its application in software environments. It also illustrates how the process is integrated into the various other functions of the organization. Plus, Corrective Action for the Software Industry includes a CD-ROM with PDF forms you can use in your corrective action process.

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