SAP Solution Manager Review

Average Reviews:

(More customer reviews)This book provides a good strategic overview of Solution Manager's role in a Netweaver installation. As such, it's good to place it on your bosses reading list. However, those looking for detailed "how-to" information to ramp-up are going to be dissapointed. SAP has considerable material available within their Online Knowledge Products related to Solution Manager 4.0 that can help jump start your training and fill in the details...

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This much anticipated book shows administrators and IT managers how the SAP Solution Manager (release 4.0) supports them in all phases of the application life cycle. First, you get an overview of all functionalities and learn how the application management approach of the SAP Solution Manager conveniently maps and extends the ITIL model. Then, following the phases of application management, the authors show you how you can use the SAP Solution Manager for requirements analysis, design, composition, deployment, operation, and optimization of your landscape. You'll find detailed examples with numerous screenshots, which illustrate all key functions of the SAP Solution Manager, such as monitoring, reporting, service desk, change request management or the new field Solution Manager Diagnostics, as well as customer reports from the ramp-up of release 4.0 Highlights:
SAP Solution Manager and ITIL
Support in the Application Management Phases
End-to-End Solution Support
Change Request Management
Solution Monitoring and Reporting
Solution Manager Diagnostics (Root Cause Analysis)
Issue Management and Service Desk
Roadmaps and Implementation Content
Test Support and E-Learning Management
Planning and Delivery of SAP Services
Integration of Third Party Tools

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